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Practical Information

Warden at Palace of Holyroodhouse

Warden at Palace of Holyroodhouse ©

COVID-19 Information

We have introduced timed tickets to manage the number of visitors inside the Palace of Holyroodhouse. By reducing capacity, we are making sure that everyone can enjoy their visit while maintaining social distancing and staying safe. For guaranteed entry while capacity is reduced, please book your ticket in advance.
 

Will everything be open?

The safety and wellbeing of our visitors and staff are our priority. In order to ensure a safe and enjoyable visit, we have closed two tiny rooms in the Historic Apartments where social distancing cannot be easily maintained, and the Family Room and Activity Bags are temporarily unavailable. We hope to reopen these spaces and services soon and when it is safe to do so.

You’ll need to wear a face covering when enjoying all indoor spaces during your visit (unless exempt).

Our shop will be open, although at busy times you may be asked to queue for a short period before entering. Once inside, please wear a face covering, use the hand sanitiser provided before handling any products and follow staff instructions regarding one-way routes.

Read more about changes to your visit and our measures to keep everyone safe on our Welcome Back page.

Visitor Information

You can visit the Palace of Holyroodhouse at your leisure using the complimentary multimedia guide, which lasts approximately 1 hour.

Security and Luggage

For safety and security reasons, a one-way system operates along the visitor route.

Security screening

Visitors and their belongings may be subject to security checks

Restricted items

Some items, such as large items of baggage, backpacks pen knives and scissors may not be brought into the Palace of Holyroodhouse at all.

Smoking, including electronic e-cigarettes is not permitted.

As the Palace of Holyroodhouse is a working royal palace, security and opening arrangements may be subject to change at short notice.  

Photography, filming and mobile phones

Photography and filming for personal, non-commercial purposes is permitted inside the Palace and within the grounds, with the exception of inside the Royal Kitchens. We love seeing your photos on Twitter and Instagram – tag us with your best shots! #HolyroodPalace

Applications for commercial filming should be submitted through this application form.

In consideration of other visitors, mobile phones must be switched off inside the Palace.

Multimedia Guides

To make the most of your visit, pick up one of the free multimedia guides at the start of your visit . We clean our multimedia guides and headphones twice before you use them – once before distribution, and again on return. You are welcome to use your own standard wired headphones if you prefer.

Our multimedia guides are available in:

  • English
  • Gaelic
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Russian
  • Chinese
  • Brazilian Portuguese
  • British Sign Language
  • English - audio description


The tour guides you through your visit to the Palace, including the Royal and Historic Apartments. The commentary introduces the history of Holyroodhouse and explains the role of the Palace as an official residence of The Queen. Hear about the Palace’s former residents, including Mary, Queen of Scots and Bonnie Prince Charlie. 

Printed guide

A printed version of the multimedia tour transcript is also available in the above languages.

Family multimedia tour

Our family multimedia tour will guide your children (aimed at age 7-11) around the Palace. Search for hidden unicorns and lions and find out more about the Palace's famous royal inhabitants, past and present. Available in English. 

Refreshments

Eating and drinking are not permitted inside the Palace of Holyroodhouse with the exception of bottled water. You will be asked to place drinks and food in closed bags before being admitted. Refreshments are available at the Café at the Palace in the Mews Courtyard. You may be asked to queue for a short period before entry to maintain social distancing within the Café.

Visiting with children

Toilets and baby-care facilities are available in Mews Courtyard.

Pushchairs can be taken inside the Palace, except during busy periods. If you are asked to leave your pushchair, a dedicated area is available inside the Palace entrance.

Baby carriers and hip seats are available on request, and will be sanitised between uses. All other personal belongings cannot be left and must be carried for the duration of your visit.

Breastfeeding is welcome anywhere within the Palace of Holyroodhouse and The Queen's Gallery.

Find out more tips to enjoy your visit with your children in our Children and Families section.

Toilets

Toilets and baby-care facilities are located in the Mews Courtyard. We encourage you to use these facilities before starting your visit. Capacity may be limited to allow for enhanced cleaning to take place and social distancing to be maintained.

1-Year Pass

At the end of your visit, don’t forget to ask a Warden to stamp your ticket to convert it into a 1-Year Pass. You can enjoy free re-admission for a year by asking us to treat your ticket purchase as a donation. Terms and conditions apply.

Shopping during your visit

Are the Palace of Holyroodhouse Shops open?

Yes – we have shops open on site – The Queens Gallery Shop and the smaller Pop-up Shop on the Visitor Route

Can I buy Royal Collection gifts online?

Yes, you can browse and purchase our products on www.royalcollectionshop.co.uk

Will there be any changes to the shopping experience?

Each shop will be slightly different but you can browse freely inside the shop without following a one-way system, and there are separate entry and exit points. A member of staff may ask you to wait outside for a short period at busy times to ensure that safe social distancing can be maintained inside the shop.

Will you accept cash?

We can only accept card payments for the safety of both our customers and staff.

Will I have to wear a face mask and/or gloves to enter the Shop?

Yes – in line with Scottish Law you are required to wear a face covering upon entry and during your time in our shops. Please also use the hand sanitiser provided before touching any products, surfaces and handrails and if you can, minimise your contact with the merchandise on display. A member of Staff may ask you to do this before entry to the shop

Will the Shop be safe?

Yes. A strict and ongoing cleaning routine is in place in our shops to ensure the safety of both customers and staff. Please be aware that our staff will, where necessary, politely enforce social distancing for your safety.

Will there be instructions to follow?

Yes - Signage is in place throughout the shop reassuring you both of the measures we are taking to safeguard both our customers and Staff but also reminding you to follow the guidelines. In addition, Perspex screens are in place at the checkouts and till points.

Can I ask the shop staff for help?

Yes, please do ask for help. Our staff will be more than happy to assist.

Do you offer Home Delivery?

Yes we do but this may not be available in all the shops onsite. Please ask a member of Staff for details and they will be happy to assist you.